Invoices and Receipts | Help Center

Your Mapalyze subscription is sold and billed through Paddle, our payment provider. Paddle is the merchant of record, which means Paddle issues your invoice, charges your card and handles the tax for your country. This article explains where your invoices are, how to put your company's details on them, and how tax is applied.

Where your invoices are

Invoices are held in the billing portal, which Paddle provides and which opens from inside Mapalyze:

Log in to app.mapalyze.com.
Open Organization then Billing.
In the Invoices panel, click View all.

The billing portal opens in a new tab, already signed in. Every invoice for the lifetime of your subscription is there, and you can view or download each one as a PDF.

The Billing page inside Mapalyze shows your plan, your seat usage and your next charge. It is a summary: the invoices, the payment method and the exact amounts live in the portal.

What is on the invoice

Because Paddle is the merchant of record, your invoice names Paddle as the seller and carries Paddle's company and tax details, not Mapalyze's. Your own company details appear as the buyer. Each invoice shows the plan, the billing period, the amount, the tax applied and the payment method used.

This is normal for software sold through a merchant of record, and the invoice is a valid document for your accounts. If your accounting department queries why the seller is Paddle rather than Mapalyze, that is the reason.

Putting your company details on the invoice

Your billing details are collected by Paddle, and Paddle is what puts them on the invoice. There are two moments to set them:

At checkout. The payment form asks for your billing address and, if you are buying as a business, your company name and VAT or tax number.
Afterwards, in the billing portal. Open Billing then View all, and edit your billing details there.

The fields that matter for most accounting departments are the company name, the billing address and the VAT or tax number. Enter the tax number as a business and it appears on the invoice and is used to work out the tax treatment.

Changes apply to future invoices. An invoice that has already been issued is not rewritten, which is deliberate: an issued invoice is a historical document.

Tax

Paddle works out the tax from where you are and whether you are buying as a business or as an individual.

As an individual, the tax for your country is added to the price.
As a business inside the EU with a valid VAT number, entering that number at checkout normally means the invoice carries no VAT and states that the reverse charge applies.
As a business outside the EU, the treatment depends on your country's rules.

Mapalyze does not set these rates and cannot change the tax on an invoice. If a tax treatment on your invoice looks wrong, the fastest route is the billing portal, where your tax number and country can be corrected for future invoices. For anything already issued, contact us with the invoice number.

Invoices for annual billing

If you pay annually, you receive one invoice per year rather than twelve. It shows the discounted annual price — annual billing is 15% less than paying month by month — and the billing period it covers, for example "February 2026 through January 2027". Upgrading or adding seats part-way through the year produces a separate, prorated invoice for the difference, and the billing portal shows the breakdown.

Invoice emails

Paddle emails a receipt to the address on the subscription after each successful payment. To change which address receives it, or to stop receiving it, use the billing portal — that is where the subscription's contact details live.

Common questions

Can I get one invoice covering several months?

Each payment produces its own invoice. If your accounting department needs a single statement, download the invoices you need from the billing portal.

My invoice shows an amount I did not expect.

The usual cause is a change mid-cycle: upgrading, downgrading or adding seats produces a prorated charge for the difference. The billing portal shows the breakdown for each invoice. If it is still unclear, contact us with the invoice number.

Can I pay by bank transfer or against a purchase order?

Card payment through Paddle is the standard route. If your organization cannot pay by card — public bodies and some large companies have procurement rules that require a purchase order and a supplier invoice — talk to us and we will tell you what we can do for your case.

I need an invoice issued by Mapalyze rather than Paddle.

Tell us what your organization requires and get in touch. Some procurement processes only accept an invoice from the supplier itself, and that is a conversation rather than a setting.